Novae

Empowering businesses to achieve operational excellence

Tailored solutions designed to enhance performance, driver better commercial results, improve customer experiences, strengthen leadership, and foster a positive culture.

Operational Strategy

We tailor strategies to enhance your operations and contact centres, ensuring alignment with your company’s long-term vision.

AI & Transformation

Align technology with your strategic goals, ensuring exceptional customer experiences at the right cost – now and in the future.

Process Optimisation

We assess, map and refine your processes to minimise costs, maximise efficiency and enhance customer and employee satisfaction.

Talk to us

Get in touch with us for a complimentary initial consultation, and lets discuss how we can add value to your organisation.

About Us

Unconventional Consulting with Proven Expertise

We’re different from traditional consulting firms. Our team consists of experienced executives and hands-on experts, not just lifelong consultants. We partner with top executives and various businesses, both new and established, to lead impactful change. Our aim? To boost the efficiency and effectiveness of your operations. 

Testimonials

What Our
Clients Say

Moving In The Right Direction

Together, we created a plan to improve our team structure, our work methods, and our technology roadmap. Now, we’re moving in the right direction to make our work better and our customers happier.

General Manager, Operations and Transformation

Insurance Industry

The team provided invaluable support during a current state analysis, which was crucial to inform a system transformation project.

Head of Technology

Financial Services

The guidance in setting up, and delivering a suite of standard operating procedures has significantly improved our daily operations and set us up nicely for our long-term success.

Head of Customer Contact

Insurance Industry

Our Success Method

Our Approach: Proven Methodology

Assessment

We begin by thoroughly assessing your current situation, understanding challenges, and identifying opportunities for improvement.

Strategy

Next, we devise a customized strategy tailored to your unique needs and goals, outlining clear objectives and actionable steps.

Implementation

With a hands-on approach, we execute the strategy, working closely with your team to ensure smooth implementation and alignment with your business objectives.

Evaluation

Finally, we evaluate the results, measuring progress against predefined metrics and making necessary adjustments to further optimize performance and drive continued success.

FAQS

Explore Common Questions, Answered

Find clarity with our FAQ section, covering everything from services to pricing. Need more help? Our support tream is ready to provide any assistance you may need.

We offer a wide array of services, tailored to fit our clients’ needs. These may range from operational health checks and contact center enhancements to digital overhauls, process optimisation, strategic planning, and leadership practices

Getting started is easy! Simply reach out to us via email or phone, and one of our team members will guide you through the process.

We're different from traditional consulting firms. Our team consists of experienced executives and hands-on experts, not just lifelong consultants. They've been in the trenches, getting things done and delivering real results.

Project durations vary depending on factors such as complexity and scope. We work closely with each client to establish clear timelines and milestones, ensuring efficient progress while maintaining high-quality results.