- Mon-Fri: 9am - 5pm
- Sydney, Australia
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Empowering businesses to achieve operational excellence
Tailored solutions designed to enhance performance and drive better commercial results while improving customer experience, leadership and culture
Operational Strategy
Tailored strategies to enhance your operations and contact centres, ensuring alignment with your company’s long-term vision.
AI & Transformation
Align technology with your strategic goals, ensuring exceptional customer experiences at the right cost – now and in the future.
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About Us
Unconventional Consulting with Proven Expertise
We’re different from traditional consulting firms. Our team consists of experienced executives and hands-on experts, not just lifelong consultants. We partner with top executives and various businesses, both new and established, to lead impactful change. Our aim? To boost the efficiency and effectiveness of your operations.
- Experienced executives; beyond just consulting careers
- Delivering greater value compared to conventional consulting
- Enhanced quality, superior outcomes, and faster results
- Insights across diverse industries - from start-ups to corporates
Testimonials
What Our
Clients Say
Novae conducted an operational health check that ultimately delivered process standardisation, efficiency benefits and enhanced our NPS. Their expertise delivered clear, measurable improvements across our operations.
General Manager, Operations
Insurance Industry
The team provided invaluable expertise beginning with a current state analysis followed by a detailed recommendation, which was crucial to support a system transformation project.
Head of Technology
Financial Services
The guidance in setting up, and delivering a suite of standard operating procedures has significantly improved our daily operations and set us up nicely for our long-term success.
Head of Customer Contact
Insurance Industry
Our Success Method
Our Approach: Proven Methodology
Assessment
We begin by thoroughly assessing your current situation, understanding challenges, and identifying opportunities for improvement.
Strategy
Next, we devise a customized strategy tailored to your unique needs and goals, outlining clear objectives and actionable steps.
Implementation
With a hands-on approach, we execute the strategy, working closely with your team to ensure smooth implementation and alignment with your business objectives.
Evaluation
Finally, we evaluate the results, measuring progress against predefined metrics and making necessary adjustments to further optimize performance and drive continued success.
FAQS
Explore Common Questions, Answered
Find clarity with our FAQ section, covering everything from services to pricing. Need more help? Our support team is ready to provide any assistance you may need.
We offer a wide array of services, tailored to fit our clients’ needs. These may range from operational health checks and contact center enhancements to digital overhauls, process optimisation, strategic planning, and leadership practices
Getting started is easy! Simply reach out to us via email or phone, and one of our team members will guide you through the process.
We're different from traditional consulting firms. Our team consists of experienced executives and hands-on experts, not just lifelong consultants. They've been in the trenches, getting things done and delivering real results.
Project durations vary depending on factors such as complexity and scope. We work closely with each client to establish clear timelines and milestones, ensuring efficient progress while maintaining high-quality results.